Ask what was tested, how, and under which conditions.
Start with a concrete question
An evaluation is useful when it tests a defined behavior in a defined setting. “Does this system expose a private field when summarizing these documents?” is more actionable than “Is this model safe?”
Look at both kinds of error
A safety classifier can miss risky material or wrongly reject benign material. Which error is more costly depends on the application. Evaluate both, and inspect examples rather than only an aggregate number.
The setup matters
Policy wording, model version, language, input length, tool permissions, and test distribution can change results. Record the conditions so readers know what the result does and does not establish.
Ask what is in the denominator
A result of 95% means little without knowing 95% of what. Was the test made of attacks, ordinary requests, selected failures or a mixture? Were refusals counted as successes? Were languages and task types represented? Our recommendation is to look for the full setup before comparing headline scores across different reports.
Both kinds of error have costs
Consider a hypothetical 1,000 requests, of which 10 are genuinely harmful. A checker catches eight, misses two, and incorrectly flags 50 harmless requests. It catches 80% of the harmful requests, but only eight of its 58 flags are harmful. These invented numbers show why detection rate alone cannot describe review workload or user friction.
Preserve the conditions of the test
Record the model version, policy, input selection, tools, scoring rules and date. Then re-test important cases after changes. NIST’s profile situates measurement within ongoing risk management; it does not turn a single benchmark run into a lasting certificate of safety.
Source: NIST · Generative AI Profile · NIST AI 600-1A situation to think through
Before adopting a support moderator, build a small reviewed set containing routine requests, realistic misuse and disputed edge cases. Keep a separate held-out set. Inspect disagreements with reviewers rather than repeatedly tuning on the same examples and reporting that improvement as generalization.
Questions to take with you
- Find the test population, exact task and scoring rule.
- Look at false positives, missed risks and the most consequential failures.
- Check whether the reported setup resembles the product you plan to use.
For more reading
The sources behind this page, with a reason to open each one. Practical examples and recommendations are our editorial interpretation.
- Generative AI Profile · NIST AI 600-1
A framework for identifying, measuring and managing generative AI risks across the system lifecycle.
- XSTest: identifying exaggerated safety behaviours
Pairs safe prompts with unsafe contrasts to investigate unnecessary refusals. Historical model results are not current rankings.
- FActScore: evaluating factual precision
Evaluates support for individual factual claims rather than treating a long answer as entirely right or wrong.
Sources reviewed 13 September 2026. Product documentation can change. How we use evidence